I have a picture of what I want to digitize. How do I give it to you?
If it's a picture on paper, scan it and send the file to us by email; if it's already a digital file on your computer, then just send it to us by email!
Alternatively, you can also fax it to us or sent it to us by mail or courier. However, it is possible that pictures may get crooked or lose their sharpness due to fax transmission. In that case, we will contact you to clarify your instructions.
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What format of digital files (artwork) can you work with?
We take almost any format of PC graphic files, including .jpg, .pic, .tif, .ai, .eps, .cdr, .bmp, .pdf, .doc, .ppt, .psd, .gif. Until now, the most popular format that most of our customers use is ".jpg". Of course you may send us your files in other formats, but if you are using some special graphic program such as CorelDraw to create the graphic file (.cdr format), please check with us to make sure that we use the same settings (e.g. same font package) when opening your files, so that your graphics won't be misinterpreted by our end of the program.
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What machine formats do your digitized files come back in?
The most popular machine format that most customers would need is Tajima format (.dst files), which is our default supplying format. Of course, upon request, we can provide you with other machine formats such as Melco Condensed, Melco Expanded, Barudan, ZSK, Happy, Pfaff, Toyota. For any special need, please just talk to us!
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How soon can you get my design done?
Our standard turn-around time is 72 hours, starting from the moment that you send us your order. If you need it sooner, just place a rush order so that it can be done within almost any
reasonable time frame. We will do our best to
accommodate your needs, sometimes within hours.
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What is your minimum charge?
For digitizing services: a minimum of $15;
For editing services: a minimum of $10. You may also find our complete price
list here.
We accept all orders large or small and we provide volume discounts (discounts must be pre-arranged with our sales personnel).
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What is the difference between your digitizing and editing services?
Digitizing means we punch the entire design from scratch, while editing means we do modifications directly on a digitized file that you already have it done somewhere else.
In addition, if a digitizing error should occur which is our fault (for example, an image punched incorrectly or different from the provided artwork), there will be no editing charge. If an error should happen and it is the customer's responsibility (i.e. an omission, sizing error or other wrong instruction), an editing charge will be applied.
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What forms of payment do you accept?
We accept Visa, Mastercard, money order and certified
cheques. Upon approval of credit, customers may also choose to pay by cheque. Please contact our sales personnel to learn more.
*First time orders must always be paid by cheque or credit card prior to shipment of order.
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Can I scale a digitized design that you have done for me?
You can resize our digitized designs up to 20% bigger or smaller if your software allows you to. Any additional scaling would require editing but keep in mind that you are doing this at your own risk; we can only guarantee the quality for the size that we digitize. When resizing the designs it is important that you understand the characteristics of the design and to treat it accordingly.
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How do I place an order?
Before you can place an order, you need to establish an account with us. Please
download our New Account Registration Form and send it to
us by fax or email after you have filled it out. We will set up your profile for
you within hours.
Then, when your account has been set up, you have several choices of sending us
an order. Either, you can e-mail your artwork file with description or a scanned image of your order to us.
Alternatively, you can also fax or mail your order together with your artwork. Be sure to provide us with all relevant information and your requirements including your contact number so we can call you if we have any question regarding your order.
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How will I receive my design after I have placed an order?
In most cases, we use the most efficient way - sending it to you by email to your address as indicated on your purchase order. If you have not received your design before the due date, please contact us as there may be a problem with the Internet servers on either end. (If you do not already have an email address, you may want to use some web-based mailboxes which are totally free.)
Alternatively, if you choose to, we can send the design to you via courier collect. Or, we can send it by regular mail at no charge.
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